Articles
STEPS Inclusive Design Achieves ISO 9001 Certification
STEPS Inclusive Design is proud to announce that we have successfully achieved ISO 9001 certification, the world's leading standard for Quality Management Systems (QMS). This significant milestone demonstrates our commitment to delivering the highest standards of quality across our business. ISO 9001 certification reflects our dedication to customer satisfaction, continual improvement, and the implementation of…
From first sketch to final product: how the Lana Collection was created
The Lana Collection was designed from the ground up through an inclusive product design process rooted in Sheffield and shaped by the clinical insight of the physiotherapists, occupational therapists and clients at STEPS Rehabilitation®. Working with NorthSky Design and design partners including Horsley and Feather, we developed a collection that combines real-world rehabilitation knowledge with…
How STEPS Rehabilitation shaped STEPS Inclusive Design
STEPS Inclusive Design was founded by Jules and Toria in 2025, the founders of multi-award-winning specialist rehabilitation centre, STEPS Rehabilitation. It’s physiotherapists, occupational therapists and clients inform every product from concept and design, through to development. Although both organisations operate separately, they share one ethos: supporting independence should feel non-clinical, comfortable and homely without sacrificing…
Behind the Name: why we called it the Lana Collection
The Lana Collection is named in honour of Lana, mother of Co-Founders Jules Shiel-Boulger and Toria Chan, and grandmother to Henry and Toby. The name reflects our belief that inclusive design begins with real people and real stories, and that supportive products should empower, not label. A person, not a product code Too often, assistive…